Shipping & Returns Policy
Shipping & Returns Policy
SHIPPING TERMS AND CONDITIONS
At Mum and You, we look to make shipping as easy as possible and do so by utilizing the expertise of Mum and You. We process orders as quickly as we can (though special circumstances sometimes arise).
Orders are usually processed within 1-3 business days and shipping times are 1-5 business days in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks. We normally ship using services offered by the United States Postal Service (USPS). Please note that orders may be received in more than one shipment.
FREE STANDARD SHIPPING usually takes 5-8 business days to reach its final destination. Shipping fee is calculated based on the total weight of your cart.
- We ship to all 50 states in the USA and to APO/FPO/DPO addresses abroad. Items are sent from our warehouse located in Islandia, New York on a daily basis (Monday-Friday).
- Mum and You reserves the right to switch the shipping method to a more economical option for overweight packages.
DOT restrictions on air shipping
The U.S. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping.
Restricted items include:
Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover, and bunion treatments. Mum and You is committed to getting your order to you as quickly as possible, but also safely and responsibly, in compliance with DOT rules. That's why we require ground-only delivery for orders that contain DOT-restricted products.
For questions regarding shipping options, call us toll-free at 1 (806) 758-7606, or send us an e-mail at: email@example.com.
In the event that a package is returned to us marked as undeliverable, we reserve the right to charge the customer an additional fee upon confirmation of the corrected mailing address and our resending the package. Note: Fee to be the actual cost of shipping.
RETURNS AND REFUNDS
At Mum and You, our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns providing that goods are returned in their original packaging, in salable condition within 30 days from the date of the invoice. We cannot accept returns where the item has been opened or used unless it is damaged or defective. We also reserve the right to refuse refunds on personal use products for any reason.
- We offer free returns within the 30 day return period.
- Your refund or credit will be issued within 30 days of your return being received—we will also confirm the refund by email.
For any product that is damaged, defective, or missing, please have the following information handy and emailed to our customer support email firstname.lastname@example.org.
- Your Order Number
- The Damaged, Defective, Missing
- Your preference for Refund or Replacement
To Initiate a return please contact us through live chat or via email at email@example.com. for a return authorization. Please make sure your email includes the following:
- Order Number
- Item(s) being returned
- Reason for Return
Our live chat hours are M-F from 8 am - 8 pm EST. Our Customer Care representatives are also available via telephone from 8:00AM-8:00PM EST, Monday to Friday. You can reach us toll-free at 1 (806) 758-7606.